At Beautiful Swimwear, we’re committed to making your shopping experience as seamless as our fashion-forward swimwear. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

We ship worldwide (excluding some Asian countries and remote areas) with two convenient options:

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Shipping fee: $12.95
    • Processing time: 1-2 business days
    • Delivery time: 10-15 business days after shipment
  • Free Shipping:
    • Carrier: EMS
    • Available for orders over $50
    • Processing time: 1-2 business days
    • Delivery time: 15-25 business days after shipment

Returns & Exchanges

We want you to love your Beautiful Swimwear as much as we do. If you’re not completely satisfied, here’s how our easy return process works:

Return Policy Details

  • Timeframe: Returns & exchanges accepted within 15 days of receiving your order
  • Condition: Items must be unworn, unwashed, in original condition with all tags attached and in original packaging
  • Proof of purchase: Required for all returns
Important Note: For hygiene reasons, we cannot accept returns on Underwire/Push-Up styles once the protective hygiene strip has been removed.

How to Return an Item

  1. Contact Us: Email our customer service team at [email protected] with:
    • Your order number
    • Item details (name, size, color)
    • Reason for return
  2. Wait for Approval: We’ll respond within 1-2 business days with return instructions and an RMA number
  3. Package Your Item: Securely pack the item in its original packaging with all tags
  4. Ship Your Return: Send to:
    Beautiful Swimwear Returns
    37675 Fremont Boulevard
    Fremont, US 94536

    We recommend using a trackable shipping service as you are responsible for return shipping costs.

  5. Processing: Once received, we’ll inspect your return and process your refund or exchange within 3-5 business days

Refund Information

  • Notification: We’ll email you when we receive your return and again when your refund is approved
  • Timing:
    • Credit card/PayPal refunds: 5-10 business days after approval (processing time depends on your financial institution)
  • Method: Refunds issued to original payment method
  • Note: Original shipping fees are non-refundable

Exchange Information

We’re happy to exchange your item for a different size or style (subject to availability):

  • Indicate your preferred exchange item in your return request email
  • For price differences:
    • We’ll refund the difference if the new item costs less
    • You’ll need to pay the difference if the new item costs more

International Returns

  • You are responsible for return shipping costs and any applicable customs fees
  • Mark package as “Returned Goods” to avoid additional customs charges
  • Refunds issued in USD (amount may vary slightly based on exchange rates)

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover the return shipping costs.

Need Help?

Our customer service team is always here to assist you. Contact us at [email protected] with any questions about our shipping or return policies.